​​​​​​​Financing Options

We offer flexible financing options to make quality vision care accessible for everyone.

​​​​​​​Return & Exchange Policy

We want you to be completely satisfied with your purchase. If you need to make a return or exchange, please review our policy below.

Returns For Non Prescription Items

• Returns are accepted within 14 days of the delivery date.
• Items must be unworn, unused, and in their original condition.
• All original packaging, including cases, cloths, tags, and any included accessories, must be returned with the item.
• Returns that do not meet these requirements may be refused.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Prescription Glasses & Contact Lenses

Due to the custom nature of prescription eyeglasses and for health and safety reasons related to contact lenses, all sales of prescription eyewear and contact lenses are final. These items are not eligible for refunds.

Exchanges for prescription eyeglasses and contact lenses are accepted within 30 days of the delivery date for the same product or an equivalent replacement, provided the items are returned with all original packaging and accessories. Exchanges are subject to product availability.

Exchanges

• Exchanges are accepted within 30 days of the delivery date.
• Items must be in resalable condition, unworn, and include all original packaging, including cases, cloths, tags, and any included accessories.
• Exchanges are subject to product availability. If the requested item is unavailable, we will contact you to discuss alternative options.
• If the replacement item has a lesser price it will be processed as an even exchange due to costs in remanufacturing, any applicable increase in price difference will be charged accordingly.

Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive damaged or defective:

• Final sale or clearance items.
• Gift cards.
• Customized or personalized products.
• Prescription eyeglasses and contact lenses (refunds are not available; exchanges only within 30 days as outlined above).

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can resolve the issue as quickly as possible.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or sent in error.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Policy

We reserve the right to deny any return or exchange that does not comply with this policy.

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